Shipping policy

Shipping and delivery

We ship to addresses within the United Kingdom.

How our products are dispatched

Our products are held in a UK warehouse and sent out by UK couriers, including Royal Mail, Yodel and Amazon Logistics. If anything ever ships from further afield, we will say so clearly on the product page before you buy.

There is nothing further to pay on delivery.

Processing time

Orders are processed within 1-2 working days. Orders placed after 2pm on a Friday, or over a weekend or bank holiday, begin processing on the next working day.

Delivery times and costs

Standard UK delivery costs £3.95, and is free on orders over £30.

Delivery is typically 3-5 working days from dispatch. Estimates run from the day your order is dispatched, not the day you place it.

Delivery to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands can take a few working days longer.

Tracking

You will receive a dispatch confirmation email with a tracking number once your order leaves the warehouse. Tracking information can take up to 48 hours to start updating, and there is often a quiet period in transit before it moves again. That is normal and does not mean your parcel is lost.

Split deliveries

If your order contains items held in different locations, they may arrive in separate parcels on different days. There is no extra charge for this.

Delays and missing parcels

If your order has not arrived within 10 working days of the latest estimated delivery date, email gowads047@gmail.com with your order number and we will investigate and put it right.

You can also cancel at any point before delivery under our returns policy, and we will refund you in full.

Incorrect addresses

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was wrong or could not be delivered, we will contact you to arrange redelivery and a further postage charge may apply.